Empowering Members Digitally: The Next Chapter in Smart Banking

Project Overview

A regional credit union focused on member-first banking, embarked on a comprehensive modernization of its public website and online banking platform using Kentico Xperience 13 and .NET Core. The objective was to deliver a secure, responsive, and integrated digital experience that enables members to manage their finances anytime, anywhere.

The platform supports online banking, account access, bill payments, mobile deposits, and financial education positioning the credit union as a digital-first financial institution.

Business Objectives

• Provide members with 24/7 secure online banking and self-service capabilities.

• Enable digital access to account summaries, transactions, eStatements, bill pay, and alerts.

• Improve mobile usability and performance for on-the-go banking.

• Empower marketing and content teams to manage financial content independently.

• Increase adoption of online banking and reduce dependency on branch support.

Key Features & Deliverables

• Modular page templates built in Kentico Xperience 13:

  • HomePage

  • Personal Banking Landing

  • Online Banking Portal Page

  • Educational Resources

  • Member Support Pages

• Secure .NET Core backend delivering API-driven banking services.

• Integrated online banking features:

  • Account summaries & transaction history

  • eStatements & eNotices

  • Online bill payment (“Bill Payer Plus”)

  • Mobile deposit and account alerts

• Mobile-first, responsive design optimized for performance.

• CMS-driven content tools enabling fast publishing of offers, articles, FAQs, and promotions.

• Analytics integration for monitoring portal usage, device behavior, and content performance.

Challenges

• Serving a diverse member base with varying levels of digital proficiency.

• Managing complex financial services while keeping the user journey simple.

• Ensuring high security, compliance, and performance standards.

• Enabling rapid content updates without disrupting live banking services.

• Optimizing accessibility and mobile experience across devices and networks.

Solution Approach

• Implemented Kentico Xperience 13 as the CMS foundation with structured content types and reusable widgets.

• Built a scalable and secure .NET Core API layer for online and mobile banking services.

• Designed intuitive, mobile-first UI flows: login → accounts → transactions → bill pay/deposit.

• Established editorial workflows and trained content teams for independent publishing.

• Integrated analytics dashboards to track adoption, engagement, and service usage.

Results

• 30% increase in online banking portal logins.

• 25% faster content publishing for marketing and service updates.

• 20% improvement in mobile engagement metrics.

• Increased usage of self-service features such as eStatements and bill pay.

• Reduced reliance on branch and phone-based support.

Conclusion

The Kentico Xperience 13 and .NET Core-powered digital banking platform transformed online presence into a secure, scalable, and member-centric experience. The solution accelerated digital adoption, improved mobile performance, empowered internal teams, and reinforced the credit union’s position as a modern, digitally enabled financial institution.